Last updated: 17 August 2026
This Privacy Policy explains how China Wholesale Hub (“we”, “us”, “our”) collects, uses, stores and protects personal information when you visit chinawholesalehub.com or use our sourcing services. It also sets out your rights over your information and how to exercise them.
Who We Are
China Wholesale Hub provides product sourcing, supplier verification, quality inspection and shipping coordination services connecting international buyers with manufacturers in China.
- Website: chinawholesalehub.com
- Email: info@chinawholesalehub.com
- Telephone / WhatsApp / WeChat: +86 15609275637
Information We Collect
Information You Provide Directly
- Enquiry and quotation forms. Name, company name, email address, telephone number, country, product requirements, specifications, target quantities and any files or drawings you upload.
- Live chat. Messages you send through the chat widget on our site, together with your name and contact details if you provide them.
- Email and messaging. Correspondence sent to us by email, WhatsApp or WeChat.
- Account and order information. If you register an account or place an order, we collect billing and shipping details, order history and communication records.
- Newsletter subscription. Your email address, if you choose to subscribe to updates.
Information Collected Automatically
- IP address and approximate location derived from it
- Browser type, device type, operating system and screen characteristics
- Pages visited, time spent, referring website and navigation paths
- Cookie identifiers and similar technologies, as described below
We do not deliberately collect special category data (such as health, religious or political information), and we ask that you do not send such information to us.
How We Use Your Information
- To respond to enquiries, prepare quotations and supply sourcing services
- To identify and approach suitable manufacturers on your behalf, which may involve sharing your product requirements with prospective suppliers
- To arrange samples, production, inspection, warehousing and shipping
- To process orders and payments and to keep records of transactions
- To send service communications relating to your enquiry or order
- To send marketing emails where you have subscribed or where we have a lawful basis to do so, always with an unsubscribe option
- To operate, secure and improve our website, including analytics and fraud prevention
- To comply with legal, accounting, customs and regulatory obligations
When we approach a supplier on your behalf we share only the product and specification information needed to obtain a quotation. We do not disclose your company identity to suppliers without your agreement unless it is necessary to complete the order.
Legal Bases for Processing
Where the UK GDPR or EU GDPR applies to you, we rely on the following legal bases:
- Contract – to provide the services you have requested and to perform our agreement with you
- Legitimate interests – to operate and improve our business, secure our website and communicate with business contacts, balanced against your rights
- Consent – for marketing emails and for non-essential cookies, including analytics and advertising cookies
- Legal obligation – for tax, accounting, customs and regulatory record keeping
Cookies and Tracking Technologies
Our website uses cookies and similar technologies in the following categories:
| Category | Purpose |
|---|---|
| Strictly necessary | Site functionality, security, shopping basket and page caching. These cannot be disabled. |
| Analytics | Google Analytics, delivered via Google Site Kit and Google Tag Manager, to understand how visitors use the site. |
| Advertising | Google advertising services, which may set cookies to measure and personalise advertising. |
| Functional | Live chat and form functionality, remembering preferences during your visit. |
You can control cookies through your browser settings, and you can opt out of personalised Google advertising at Google My Ad Center or through aboutads.info. Blocking strictly necessary cookies may prevent parts of the site from working.
Service Providers Who Process Data For Us
We use the following categories of third-party provider. Each processes data only as needed to deliver its service:
| Provider | Role |
|---|---|
| Hostinger | Website hosting, email hosting and content delivery |
| Google (Analytics, Tag Manager, Search Console, advertising) | Website analytics, tag management and advertising services |
| 3CX | Live chat functionality |
| Email delivery provider (configured via WP Mail SMTP) | Sending transactional and enquiry emails |
| Hostinger Reach | Email marketing and newsletter delivery |
| Manufacturers, inspection agents and freight forwarders | Fulfilling sourcing, inspection and shipping instructions |
We do not sell your personal information, and we do not share it with third parties for their own independent marketing purposes.
International Data Transfers
We operate internationally. Our website is hosted on servers located in the United States, our operational team and suppliers are located in China, and some service providers process data in other countries. This means your information may be transferred outside your country of residence, including outside the United Kingdom and European Economic Area.
Where such transfers take place, we seek to ensure appropriate safeguards are in place, such as standard contractual clauses or an equivalent lawful transfer mechanism offered by the provider.
How Long We Keep Information
- Enquiries that do not proceed: retained for a reasonable period to allow follow-up, then deleted
- Customer and order records: retained for the duration of the relationship and afterwards for as long as required by tax, accounting and customs law
- Marketing subscriptions: retained until you unsubscribe
- Analytics data: retained according to the retention settings of the analytics provider
- Live chat transcripts: retained for a limited period for quality and reference purposes
Your Rights
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete information where there is no continuing reason to keep it
- Object to or ask us to restrict certain processing
- Request a copy of information you provided to us in a portable format
- Withdraw consent at any time, including unsubscribing from marketing
- Lodge a complaint with your data protection supervisory authority
To exercise any of these rights, email info@chinawholesalehub.com. We will respond within the time limits required by applicable law and may need to verify your identity first.
Security
We use technical and organisational measures to protect information, including encrypted connections (HTTPS), access controls, security monitoring and restricted administrative access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please avoid sending sensitive financial details such as full card numbers by email or chat.
Children
Our services are intended for businesses and for adults acting in a business capacity. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.
External Links
Our website links to external resources, including regulatory and certification bodies and our social media profiles. We are not responsible for the privacy practices of those websites, and we encourage you to read their policies.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technology or legal obligations. The date at the top of this page shows when it was last revised. Material changes will be highlighted on this page.
Contact Us
For any question about this policy or about how we handle your information, contact info@chinawholesalehub.com or use our contact page.